PHC understands the need for state, regional and local organizations to have quality data to make decisions, track and assess implementation of activities, and evaluate outcomes of programs aimed at improving health and well-being. We offer a broad range of research and evaluation services designed to help providers, policy makers and communities target and measure the impact of their programs/initiatives. Our staff have experience in a wide range of research and evaluation services that include both quantitative (numerical data) and qualitative data (descriptive data) methods.


  • Identification of best practices through review of the scientific literature and unpublished evidence sources
  • Community health needs assessments and environmental scans to understand current community needs, services offered, and gaps.
  • Planning and conducting evaluations to assess a program’s implementation process and impact. Activities include creating and implementing evaluation plans; developing logic models; developing and implementing data gathering tools, such as surveys or focus group guides; and working with programs to assist them in developing the structure they need to gather the data necessary for evaluation.
  • Gathering, summarizing, presenting, and analyzing data in a way that is meaningful and understandable to a variety of audiences.
  • Supporting ongoing performance management efforts through Efforts to Outcomes (ETO) and the development of performance management plans that align with process and outcome evaluation assessments.
  • Conducting focus groups, interviews, community listening sessions and other qualitative data gathering methods. These may take place as part of evaluation efforts or activities aimed at better understanding issues or ensuring a community voice and/or perspective in initiatives.

Current Projects

Select Reports

Coalition of Western Massachusetts Hospitals Community Health Needs Assessments (2016)

Cooley Dickinson Health Care (1,946.27 KB)
Mercy Medical Center (1,965.95 KB)
Baystate Medical Center (2,776.54 KB)
Baystate Franklin Medical Center (2,147.56 KB)
Baystate Mary Lane Hospital (2,292.71 KB)
Baystate Wing Hospital (2,297.67 KB)
Baystate Noble Hospital (2,151.34 KB)
Regional Executive Summary (492.94 KB)

Youth Health in Springfield, MA: Highlights from the 2015 Youth Health Survey (2016)

Baystate Health: Public Health Issue Brief (343.06 KB)
Opioid Overdose in Western Massachusetts (2015)
City of Springfield Climate Change Risk Analysis (588.90 KB)
Assessment of Future Natural Disaster Threats and Impact on Springfield (2015)
Springfield Health Equity Report (2014) (1,015.84 KB)

Western Massachusetts Casino Health Impact Assessment (2014)

Go Fresh Mobile Farmer's Market Evaluation Report (2014-2015) (2,034.91 KB)
Go Fresh Mobile Farmer's Market Evaluation Report (2016) (546.78 KB)

Select Clients

  • American International College
  • Baystate Medical Center
  • Baystate Franklin Medical Center
  • City of Springfield
  • Coalition of Western Massachusetts Hospitals
  • Way Finders MA
  • Leadership Pioneer Valley
  • Mercy Medical Center
  • Square One
  • United Way Pioneer Valley